By Asoya Chukwudi and Emuji Magnus
Governor Ifeanyi Okowa of Delta State, has admonished the SERVICOM Improvement Desk Officers in the state Ministries, Departments and Agencies (MDAs) to be proactive and ensure more commitments towards providing quality service delivery.
Senator (Dr) Okowa gave the advice in Asaba while declaring open, a two day capacity building workshop for SERVICOM Desk Officers on Effective Monitoring and Evaluation of Service Delivery, organised by the office of the Special Adviser to the Governor SERVICOM and Labour Relations, Comrade Mike Okeme.
The Governor, represented by the Secretary to Delta State Government, Mr. Chiedu Ebie, said it was imperative to ensure good leadership of the public service and empower public officers to be dedicated to their duties of providing efficient, timely and transparent service.
While recalling that SERVICOM was established on March 2004, Governor Okowa noted that it was a presidential initiative aimed at providing quick and satisfactory service in all government agencies to Nigerians.
He reiterated his administration’s commitment to always build the capacity of the state workforce, adding that SERVICOM index which included a set of business relevant key performance indicator (kpis) that would provide standardized method for measuring and comparing performance against service standards for MDAs.
In his welcome address, the Special Adviser to the Governor on SERVICOM and Labour Relations, Comrade Mike Okeme had commended Senator Ifeanyi Okowa for the uncommon logistics support to SERVICOM office, especially for making the training possible, disclosed that in 2017 and 2018, the State SERVICOM office in conjunction with the SERVICOM Institute had trained Nodal officers and Desk officers respectively in the state.
The Delta SERVICOM boss, who underscored the importance of training of the officers,said that the initiative would reinvigorate the ideals of SERVICOM in the state just as he urged the participants to take the workshop seriously in order for them to maximize the opportunity particularly in discharging their duties.
Comrade Okeme reiterating that effective and transparent service delivery as one of the key components of the SMART agenda of the Okowa administration.
Delivering their lectures on Effective Monitoring and Evaluation, the resource persons drawn from the Abuja SERVICOM office, Mr. Eddie Amanam and Mr. Gbenga Oloke said that Monitoring and Evaluation could provide unique information about government policies, programmes and projects, just as the duo identified lack of fiscal resource, lack of political will, low technical capacity as well as lack of income linked strategy as some of the barriers militating against the effective monitoring and evaluation of service delivery in the society.
While saying that service delivery must be efficient and effective within the minimum cost that could lead to strong impact, the resource persons emphasised that SERVICOM officers were mandated to monitor and evaluate the quality of services provided by the MDAs to their customers in the public sector.